1. Information We Collect

At Star Cleaning SVS, we collect information you provide directly to us, such as when you:

• Request a quote or book our services
• Create an account on our website
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

This may include your name, email address, phone number, address, payment information, and service preferences.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

3. Information Sharing and Disclosure

We may share information about you as follows:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
• In response to a request for information if we believe disclosure is in accordance with applicable law
• If we believe your actions are inconsistent with our user agreements or policies
• To protect the rights, property, and safety of Star Cleaning SVS or others
• In connection with any merger, sale of company assets, or acquisition

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of receiving promotional communications
• Request a copy of your personal data
• Request that we delete your personal information
• Object to our processing of your personal information

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

1. Acceptance of Terms

By accessing and using Star Cleaning SVS services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Star Cleaning SVS provides professional cleaning services including but not limited to:

• Residential cleaning (regular, deep, move-in/out)
• Commercial cleaning services
• Specialized cleaning (carpet, upholstery, windows)
• Emergency cleaning services

3. Booking and Scheduling

Service bookings can be made through:

• Our website contact form
• Email: info@starcleaningsvs.com

We require at least 24 hours notice for standard bookings. Emergency services may be available with additional fees.

4. Pricing and Payment

Our pricing structure:

• Floor Cleaning: Starting from $99
• Sofa Cleaning: Starting from $149
• Window Cleaning: Starting from $79
• Deep Cleaning: Starting from $299

Payment is due upon completion of services. We accept cash, check, and major credit cards. A 3% processing fee applies to credit card payments.

5. Cancellation Policy

Cancellation terms:

• 24+ hours notice: No cancellation fee
• 12-24 hours notice: 50% of service fee
• Less than 12 hours: Full service fee
• No-show appointments: Full service fee plus $50 administrative fee

6. Customer Responsibilities

Customers are responsible for:

• Providing safe and reasonable access to the property
• Securing or removing valuable and fragile items
• Informing us of any special requirements or concerns
• Ensuring pets are secured during service
• Providing accurate contact information

7. Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with our service, please contact us within 24 hours, and we will return to address any concerns at no additional charge.

8. Liability and Insurance

Star Cleaning SVS is fully insured and bonded. Our liability is limited to the cost of the cleaning service provided. We are not responsible for damage to items that are not properly secured or for pre-existing damage not reported before service begins.

9. Contact Information

For questions about these Terms of Service, contact us: